Account and encrypted backup
How to use Buzzio ID, the 12-word phrase, and encrypted backup — plus restore failures.
Account and encrypted backup
| Item | Behavior |
|---|---|
| Buzzio ID | Random 12-digit public address |
| 12-word phrase | Derives messaging keys on-device; never uploaded |
| @username | Optional handle |
| Backup recovery key | Unlocks encrypted chat-history backup you chose to save |
How to use
- Create or restore with Buzzio ID + 12-word phrase.
- Optionally set @username and profile privacy.
- Profile → Backups — on-device export and/or encrypted cloud backup.
- Write down the backup recovery key (separate from the 12 words).
New phone with history usually needs both secrets. Staff cannot reset either.
Free backup about 100 MB. Backup Premium about 100 GB / year. After backup Premium ends, about 60 days grace. This is not Buzzio Premium.
Troubleshooting
- Wrong phrase — exact 12 words + matching ID; no staff reset.
- Signed in but empty chats — you restored identity, not backup.
- Cloud backup locked — renew backup Premium, then use the same recovery key.