Troubleshooting
Fix delivery, calls, screen share, notifications, Premium, files, and restore.
Calls fail or drop
Check mic/camera permissions, network, 1-to-1 path, screen share, and blocks.
Cannot create or restore account
Restore needs exact Buzzio ID and all 12 words. There is no forgot-phrase reset.
Create group / community / Whisper blocked
Free tier allows one active create of each type; Premium allows 200.
File is too large to send
Free 50 MB, Premium 200 MB, Rocket Drop 10 GB — plus shared-room media pools.
Group voice room is silent
Fix join-style group audio — mic, mute, network, and room ended.
Hidden chat or app lock problems
Recover hidden chats and what app lock can and cannot reset.
I paid but Premium is still locked
Restore purchases, check store account and Buzzio ID, and confirm you bought the right product.
Is Buzzio down?
Check status.buzzio.dev first. Single-device issues are usually not site-wide outages.
Messages not delivering
Check network, app version, blocks, and sealed delivery timing when chats do not appear.
Notifications silent or too revealing
Fix OS permissions, in-app preview mode, mute, and Android battery restrictions.
Screen share will not start
Fix 1-to-1 screen share permissions, iOS broadcast picker, and one-share-at-a-time limits.
Signed in but chat history is missing
Identity restore is not backup restore — you need the backup recovery key.
Smart Inbox is missing or chats are hidden
Smart Inbox is Premium — unknown senders wait until you accept.
Story is not visible or I showed up as a viewer
Fix audience, username, 24-hour expiry, and Stealth Stories.
Translate or scheduled message failed
Language packs, Premium auto-translate, and Android alarms for scheduled sends.
Whisper QR will not join
Live QR, camera permission, and free one-active session limit.