Cannot create or restore account
Restore needs exact Buzzio ID and all 12 words. There is no forgot-phrase reset.
Cannot create or restore account
| Symptom | What to check |
|---|---|
| Restore fails | Confirm Buzzio ID digits and all 12 words (order + spelling). Wrong word = wrong keys. |
| “Forgot phrase” | There is no reset. Create a new account only if this identity is unrecoverable. |
| New phone empty chats | Login restores keys, not history. Unlock an encrypted backup if you made one. |
Never email your phrase to support — we cannot use it to help you, and it risks your account.