Never send secrets to support
Never email your 12-word phrase, backup recovery key, or private keys — Buzzio cannot look them up.
Never send secrets to support
| Forbidden | Why |
|---|---|
| 12-word recovery phrase | Anyone with it can take over the account |
| Backup recovery key | Unlocks encrypted history backups |
| Screenshots that show full phrases/keys | Same risk |
| Session tokens / private keys | Account and crypto compromise |
Buzzio staff cannot “look up” your phrase. If you pasted it to anyone, treat the account as compromised and stop using that identity for sensitive chat.