Signed in but chat history is missing
Identity restore is not backup restore — you need the backup recovery key.
Signed in but chat history is missing
- 12-word phrase restores identity and keys — not a default cloud inbox.
- Open Backups and unlock with the backup recovery key if you made one.
- You only get what that backup contained.
- Sealed messages never collected (~3 days undelivered purge) will not appear.
Staff cannot unlock a backup without your key.
How-to: Account and encrypted backup.